At Anjum Afroz Fashion House, we prioritize customer satisfaction and product authenticity. However, due to the nature of imported luxury clothing and limited edition items, our return and refund policy is strict but fair.
📦 1. Return Policy
We only accept returns or exchanges in the following cases:
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You received the wrong product
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The product was damaged during delivery
To be eligible for a return:
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You must notify us within 24 hours of receiving the item
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You must provide an unboxing video as proof (from package opening to showing the issue clearly)
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The product must be unused, unwashed, and in original packaging with tags
❌ We do not accept returns for:
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Change of mind or dislike after purchase
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Minor color differences due to lighting or screen display
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Size issues (we clearly mention size info, and most dresses are unstitched or semi-stitched)
💰 2. Refund Policy
Refunds will only be issued if:
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The product is returned and approved after inspection
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The item is out of stock, and we are unable to deliver a replacement
✅ Once your return is received and verified, we will process the refund within 5–7 working days via your preferred payment method (bKash, Nagad, or Bank Transfer).
🔁 In most cases, we offer replacement or exchange rather than refund, if the issue is valid.
📍 3. Return Address
Returns should only be made after our team approves the request. We will provide the return address during the return process.